Right to withdraw
The purpose of Tanesini S.r.l. is to ensure your complete satisfaction.
If for some reason you are not satisfied with your order, you may
exercise your right of withdraw, without penalty, within 10
working days from the day you received the products purchased from
The products to return must be delivered to the carrier within 10
working days from the date of receipt. Products can be returned by
shipment of the package by the courier indicated by Tanesini S.r.l.
(UPS and affiliates).
Conditions for exercising the right to withdraw
The right of withdraw (Dlgs 206/2005) can be exercised properly if they are fully
complied with the following conditions:
- Products must not be used, worn, washed or damaged;
- Products must be returned in their original packaging;
- Products must be returned to the Seller in a single shipment. The
Seller reserves the right not to accept products of a single order
returned and delivered at different times;
- Returned products must be delivered to the carrier within 10
working days from the date you received the products.
If you have fulfilled all the conditions, Tanesini S.r.l. will refund
the full price of the purchased products.
The shipping costs for delivery of originally purchased products will
not be reimbursed.
The return shipments, always with the carrier UPS and affiliates,
are shown in section of shippings and returns.
In contrast, you will be contacted if your return will not be accepted
because it does not meet the conditions above.
In this case, you can choose to get your products delivered again,
to your expenses.
If you refuse that shipment Tanesini S.r.l. reserves the right to
retain the products and the amount paid for the purchase of
Time and manner for refunding
After Tanesini S.r.l. has received your returned goods and checked
that all requirements have been met, you will receive an e-mail
confirming acceptance of the return.
No matter which mode of payment you used (credit card / paypal / postal
pay / bank transfer), the reimbursement is activated by Tanesini S.r.l. in
the shortest possible time, within thirty (30) days from the date on
which the Seller becomes aware of your right of withdraw, when
satisfied that the withdraw took place under the conditions listed
The time period for return or restitution of the amount you paid for
the purchase of products depends on the mode of payment used:
- Purchase by credit card or debit card: time to see the refund depends on
the institution that issued the card. Please note that the value date of
crediting the charge is the same, so it will suffer no loss in terms of bank
- Purchase by PayPal: the refund will be credited to your PayPal account and
will be visible immediately. The actual repayment to the credit card from your
PayPal account depends on the institution that issued the card.
- Purchases by PostePay and Bank transfer: 3 working days
The amount refunded will be credited upon your return will be accepted
by the Seller.
All products sold by Tanesini S.r.l. come with original box, which is
part of the property.
Please try the product without throwing away or destroying the
The returns will be shipped via courier UPS and affiliates that
will be contacted by Tanesini S.r.l. after receiving the return
form online; we want to remind you that the costs of return, as specified above,
will be deduced from the redemption of items to be returned.